Bank Mandiri (Indonesia) Client Profile Bank Mandiri is Indonesia's largest bank in terms of assets, loans and deposits. Total assets as of March 31, 2002 were Rp 261,9 trillion, or around 24% of the assets in the banking system. With a net profit of Rp 1.17 trillion as of March 31, 2002 (an increase of 270% from same period 2001), Bank Mandiri is the most profitable bank in Indonesia. Bank Mandiri is also one of the best capitalized banks in Asia with a Capital Adequacy Ratio (CAR) of more than 27%, several times the 8% required by the Bank of International Settlements ( BIS). Through the efforts of its more that 17,500 employees Bank Mandiri provides comprehensive financial service to more than 6 million corporate and individual customers as well as small and medium sized enterprises in Indonesia. Management Challenge In view of narrowing margins in the interest income and the strategy to extend its mass affluent customer base, the bank intended to leverage on its leading position in retail banking and nationwide branch distribution network to capture the growing mutual fund industry, using it as a platform to launch Bank Mandiri’s wealth management business serving both the retail and mass affluent customer segments. Our Solution Firium was able to meet Bank Mandiri’s requirements by implementing the Avantrade Unit Trust System to serve Bank Mandiri’s Unit Trust Distribution and IPO businesses. The distribution and IPO system was implemented in 4 months. The system enabled Mandiri to provide an Integrated Wealth Management System that enables IPO processing at its head office and Unit Trust sales automation via its 550 branches nationwide . Through this solution, the Bank is able to rapidly introduce its latest unit trust products to its customers with better service and quicker response time. With the system platform incorporated in the business strategy, the bank is able to rapidly grow its unit trust asset under management (AUM) from US$52 million in 2002 to US$652 million in 2004.