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Singapore
Institute of Management
The Singapore Institute of Management (SIM)
is an independent professional membership
organisation founded in 1964 with the mission
of helping to enhance managerial and organisational
effectiveness in Singapore. Over the years,
SIM expanded its role and scope beyond management
development to become the leading human resource
development organisation in Singapore.
Quality and excellence have always been at
the top of SIM's agenda. In 1993, SIM was
the first educational and training institute
in Asia to be awarded the PSB ISO 9002 certification
for its management and delivery of programmes
and services. The institute scored another
significant milestone in 1999 by becoming
the first educational and training institute
in Singapore to achieve the People Developer
Standard, an award that recognises its commitment
to staff development. This is an important
achievement as it affirms SIM's reputation
as a people developer organisation.
Our Solution
As part of SIM's efforts to provide better
service to its students and professional members,
SIM is actively embarking on an Internet strategy
to enable anytime, anywhere access and self-service
administration for its various programmes.
Firium was an integral part of this process
as it was the technology vendor selected to
partner SIM in initiating this programme,
starting with the Open University Degree Programme
(OUDP) division's Electronic Course Registration
System (e-CRS). The e-CRS enabled students
registering for the following academic year's
courses offered by OUDP to do so via the Internet,
as opposed to a paper-based manual process
that was time-consuming, error-prone and subject
to higher administration costs.
Business Benefits
With the e-CRS,
students were able to register their course
preferences online anytime and anywhere, allowing
time-poor professionals the flexibility and
accessibility they badly needed. With the
e-CRS in place, SIM students registering for
OUDP courses now benefit from increased flexibility,
reduced processing times, and greatly reduced
manual error corrections. Similarly SIM staff
administering the OUDP programme are now faced
with much less hassle in administering the
course registration exercise, and are freed
up to focus on greater value-added activities.
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How
Have We Redefined DCM?
"DCM is not just about Creating Demand and then Managing and Responding
to it in the most effective and efficient manner."
Firium's DCM approach focuses on the CUSTOMER as the heart of all business
activities and processes.
In includes integration of all internal business processes AND supportive
collaboration of all demand chain partners ( Distributors, Resellers, Retailers
) to generate revenue and enhanced business results. |
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