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Ezyhealth
Incorporated in August 1999, Ezyhealth Asia
Pacific Ltd. provides healthcare information
technology (HCIT) solutions and connectivity
services to the healthcare sector. Their key
focus is to build the connectivity applications
and infrastructure for the exchange of transaction
information from one computer system to another
through the Internet, thereby linking up the
key players in the healthcare sector (doctors,
hospitals, patients, insurance companies,
laboratories, etc.) to bring about a seamless
and efficient management of healthcare services.
BCA grew to become the largest retail bank
in Indonesia, as shown by the number of its
customers amounting to 7.7 million individuals
and 300 thousand companies as of August 1999.
And from these 8 million customers of BCA,
over 5 million are already holders of the
ATM/Debit BCA Card.
The bank maintains a perfect balance between
the profits earned and the service rendered
to the customers. Guarding the customers'
trust, BCA is ever ready to enter the era
of globalization, and meet the new millennium.
Our Solution
For its foray into the internet world in Q4
1999, BCA engaged Firium to design and develop
its internet banking system. Banking services
made available to bank customers via internet
banking are as follows:
| a.
|
Customer registration |
| b.
|
Account
information |
| c. |
Balance
enquiry |
| d. |
Download
Statement |
| e. |
Fund
transfer |
| f. |
Bill
payment |
| g. |
Exchange
rate and interest rate enquiry |
| h. |
Transaction |
| i. |
Administration |
| j. |
PIN
change |
| k. |
Update personal data |
| l. |
Purchase
of stored value voucher for mobile phone
|
The solution has
been designed to ensure that it can deal with
the growth in the number of customers and
transactions and respond to any new services
BCA requires such as increased business to
business services for its corporate customers
and mobile phone banking.
Business Benefits
The combination
of the bank's clear vision and customer focus,
coupled with its partnership with Firium,
mean it can look to the future with confidence.
By internet-orienting its business, BCA hopes
to achieve its goal of having the lowest cost
per transaction in Indonesia. According to
Mr Aswin Wirjadi, Managing Director of BCA,
"It is commonly accepted that an internet
transaction costs between 10 and 20 US cents
to process. Right now a bricks and mortar
transaction costs on average US$1. We need
to focus on technology infrastructure investment
in our branches, but with savings like these
we'll have paid for an internet ready PC in
every branch in just a couple of months. "
Mr. Wirjadi concludes: "Using the internet
we know we can attract the best kind of customer,
lower our total cost of ownership for IT and
get closer to our existing customers. Thanks
to our vision, and our partners, we know we
are moving forward in the right direction."
Bank Central Asia is featured on Microsoft
Customer Reference Programme online. Click
here to view the article in
MS Word format (62kb).
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How
Have We Redefined DCM?
"DCM is not just about Creating Demand and then Managing and Responding
to it in the most effective and efficient manner."
Firium's DCM approach focuses on the CUSTOMER as the heart of all business
activities and processes.
In includes integration of all internal business processes AND supportive
collaboration of all demand chain partners ( Distributors, Resellers, Retailers
) to generate revenue and enhanced business results. |
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