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Bank
Bali
Bank Bali is the eighth largest private national
bank in Indonesia. The majority of its clients
are medium to large sized institutions. Established
in 1954 under the name of Bank Persatuan Dagang
Indonesia, the bank changed to its present
name in 1971. Bank Bali prides itself as the
bank in the forefront of innovative customer
service in Indonesia and has been awarded
the accolade of Euromoney's "Best Bank
in Indonesia" many times in the 1990's.
Our Solution
Bank Bali engaged Jatis/Firium in 1998 to
design and develop a state-of-the-art, customer-friendly
internet banking system. Bank Bali became
the first bank in Indonesia with an internet
banking product offering full banking service.
The following innovative services are available
to the bank customer:
| a.
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Interbank fund transfer |
| b.
|
Consolidated
account statement |
| c. |
Autodebit
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| d. |
Standing
order |
| e. |
Account
opening |
| f. |
Forecast
balance of account based on past transactions
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| g. |
Navigator-
a facility to help customers monitor
their accounts and be notified of any
account movements via pager, Short Message
Service (SMS) and e-mail. |
Firium also provided
consulting and implementation service to Bank
Bali to build its credit card payment gateway
with online authorization facility.
Business Benefits
By being one of
the first banks to offering internet banking
service, Bank Bali gained significant customer
mind share and maintain its leadership as
the most innovative and forward thinking bank
in Indonesia. It also leaped to the forefront
of e-business by being the first to accept
credit card payment via the internet from
its corporate customers in the retail business.
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How
Have We Redefined DCM?
"DCM is not just about Creating Demand and then Managing and Responding
to it in the most effective and efficient manner."
Firium's DCM approach focuses on the CUSTOMER as the heart of all business
activities and processes.
In includes integration of all internal business processes AND supportive
collaboration of all demand chain partners ( Distributors, Resellers, Retailers
) to generate revenue and enhanced business results. |
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